What we bring to the table
Who is Lola, and why is she everyone’s favourite AI?
Always On. Always Sharp.
Lola doesn’t just respond—she anticipates. She syncs with your CRM, knowledge base, and tools to deliver answers that feel handcrafted. When a conversation needs human flair, she transitions seamlessly, handing your team a full dossier, not just a thread.
As a modern AI customer service solution, Lola:
67% fewer repetitive queries—freeing agents for high-value work
90-second average first response—across email, chat, and social
2.1x faster resolution times—with automated workflow triage
Talk, type, or tap - Lola gets it
Lola doesn’t just process words. She catches what’s unsaid—the frustration in a rushed message, the hesitation in a cart abandoner, the real question buried in three paragraphs. Then she acts before you lose them.
How She Does It:
Human-like – Answers flow naturally, not like canned scripts.
Precisely matched products – Shoppers find the right item faster than typing “help”.
Zero Amnesia - Remembers their last complaint, preferred language, and how they like to be addressed.
Your brand, everywhere
Lola delivers seamless service across borders by mastering what most AIs miss: the unspoken rules of how people actually communicate in your key markets.
Global scale, local nuance
400% more conversations handled in new markets within 90 days
10x faster resolution for international inquiries vs. traditional translation
15% higher satisfaction in non-native markets—without hiring local staff
From conversation to conversion – effortlessly
Lola transforms casual chats into closed deals by blending the precision of a sales pro with the ease of a natural conversation. She doesn’t just answer questions—she orchestrates the entire buying journey.
How Lola Drives Revenue:
Recognizes hesitation and instantly tailors comparisons
Learns from past behavior to suggest perfect-fit products
Securely processes payments in-chat—cards, PayPal, even instalment plans
Handles straightforward sales autonomously, but smoothly escalates complex deals to your team
Effortlessly integrates with your existing tools
Worktual AI: Always One Step Ahead
Core Features
Sentiment Analysis
Reads between the lines to detect frustration, excitement, or hesitation—then adapts her tone in real time.
Lead Qualification
Instantly spots your highest-value prospects using custom rules, and routes them to sales with context.
Human Agent Handover
Passes chats to your team seamlessly—no dropped details, no let me repeat myself.
AI Assist
Your team’s digital wingman: suggests replies, auto-fills order details, and surfaces knowledge articles.
Context awareness
Remembers every conversation, so customers never start from zero. Ever.
Effortless Scale. Consistent Quality
Support at scale, without the overheads
Whether you're serving hundreds or thousands of customers, Lola automates interactions intelligently—keeping quality high, even as demand grows.
AI That Runs Your Calendar
Automated appointment management
Lola handles bookings, confirmations, and rescheduling autonomously—keeping your calendar optimized and customers informed with real-time updates. No back-and-forth, no missed slots.
Turn Chats into Checkouts
Intelligent revenue growth
Strategically recommends complementary products and premium upgrades at peak decision moments—increasing basket size while feeling helpful, not pushy.
Unified AI for Every Touchpoint
Omnichannel mastery
Provides seamless, unified conversations across WhatsApp, Instagram, Facebook, and your website. Every interaction stays connected in a single thread.
AI That Gets What Customers Want
Intent-driven engagement
Deciphers underlying goals (purchase? support? urgency?) to deliver hyper-relevant responses that guide customers toward ideal outcomes.
When AI Feels Human
Why customers love conversational AI
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
Sophie GrantClinic Manager, London
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
James PatelE-commerce Director, Manchester
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Emily RobertsOperations Lead, Housing Association
Lola Adapts to Your World
Built for every industry. Optimised for yours.
E-commerce
Lola boosts sales by answering questions, recommending products, and enabling checkout - all in one seamless conversation.
Real Estate
Lola schedules viewings, qualifies leads, and keeps your pipeline full of automated follow-ups.
Education
Lola provides 24/7 student support, handles admissions queries, and manages appointment scheduling.
Legal
Lola reduces intake workload by instantly answering FAQs, booking consultations, and triaging cases.
Healthcare
Lola securely manages patient communication, appointment bookings, and reminders while maintaining compliance.
Fintech
Support customers faster with Lola’s AI, whether it’s onboarding, account queries, or upselling services.
