Lukas is your rule-based AI agent — with a twist

He follows your logic, routes queries fast, and keeps the conversation on track. But when things change, Lukas can too - handing off to human agents at the right time. Smart, simple, and always on-brand - how a rule-based AI agent should work

Smart AI assistant

What you get with the Worktual Lukas system

Core Features That Drive Efficiency

Smart messaging tools to manage conversations with ease

Boosted agent productivity through intelligent automation

Clear, actionable insights with real-time reporting

Standard AI chatbot features that scale with your business

The Future of Customer Engagement,Powered by AI

AI-powered collaboration to support your team behind the scenes

A lead generation AI agent that grows your pipepne automatically

A built-in AI assistant for lead capture, appointment booking, and targeted email campaign

Multilingual support to connect with customers in any language

What makes Lukas a valuable AI agent for customer support

Lukas is built to deliver fast, reliable support that scales with your business. As an AI agent for customer support, he handles FAQs, guides users through step-by-step processes, and resolves routine issues like order tracking or password resets – all without slowing your team down.

Smart AI assistant

What you get with the Worktual Lukas system

The AI agent that speaks your language and follows your rules

Lukas is the AI agent for customer experience that gives you full control without the complexity.

He responds instantly, handles repeat queries, and follows predefined rules – all while staying on brand. From user access controls to customised messaging and smart agent assist, Lukas keeps your conversations clear, comppant and consistent.

Branded support. Seamless service. No supervision required.

Lukas – your AI agent for lead generation and insights

Lukas isn’t just a lead generation AI agent – he also shows you what’s working.

See performance across chats, bookings, and campaigns with real-time dashboards. Spot trends, sharpen your outreach, and make smarter decisions with data that’s easy to act on.

One platform – full visibility – better results.

AI contact centre solutions for business

Appointment booking and email that runs itself

Lukas is the AI agent for appointment booking that keeps your calendar full – without the back-and-forth.

He also handles your email marketing – sending reminders, promotions and follow-ups that boost engagement while your team focuses elsewhere. One AI agent. Less admin. More action.

Built for teamwork – powered by AI

Lukas is the AI agent customer service platform that helps your team work smarter, not harder.

He learns from past chats, identifies patterns, and quickly routes each query to the right teammate. That means quicker resolutions, better accuracy, and fewer awkward handovers.

From real-time collaboration to agent assist and shared knowledge, Lukas keeps everyone in sync – so your customers stay happy and your team stays sharp.

Lead generation reports

Lukas equips your business with powerful AI lead generation tools that turn every customer interaction into actionable insight. From bookings and conversations to email engagement, it tracks and analyses data automatically, showing you exactly where leads come from and how they convert.

With clear, automated reporting, you can identify high-performing channels, optimise outreach, and grow your pipeline faster. No guesswork, no spreadsheets, just smarter lead generation.

Smart AI assistant

Have questions?

What is Lukas?

Lukas is a unique combination of a rule-based bot, appointment booking, and email marketing seamlessly integrated into one platform. This means you can streamline customer interactions, schedule appointments effortlessly, and engage your audience with targeted email campaigns—all in a single, powerful solution.

What are the advantages of using Lukas?

Lukas is an efficient, user-friendly solution that sets up quickly in under 60 minutes. With Worktual's CXAI technology, it scans your website to promptly address queries. Its rule-based logic ensures accurate responses and seamless integration of appointment booking and email marketing functionalities within the bot, enhancing overall customer service efficiency.

How easy is it to set up and customise the rule-based bot for our specific business needs?

Customising the rule-based bot for your business needs is easy. Our intuitive platform lets you tailor the bot's behaviour, integrate it with your branding, and adapt its functionality effortlessly. With comprehensive documentation and a user-friendly interface, you'll be up and running quickly.

Can the bot handle appointment scheduling seamlessly within the conversation flow?

Yes, the bot efficiently manages appointment scheduling directly within the conversation flow, allowing users to book appointments without any disruptions to the conversation.

Can the bot integrate with our existing customer relationship management (CRM) system to synchronise appointment and customer data?

Yes, the bot can integrate seamlessly with your current CRM system, ensuring smooth synchronisation of appointment details and customer information. You can directly use Worktual supporting CRM platforms or connect with API configuration.

How to do payments within the bot?

To process payments within the bot, you can integrate with a payment gateway such as Stripe or PayPal. The bot can guide users through the payment process, securely collecting payment information and completing transactions within the conversation flow.

Can I use Lukas for ecommerce website?

Yes, you can use Lukas for your ecommerce website, especially with integrations like Shopify, WooCommerce, and BigCommerce, which are exclusive for ecommerce. It seamlessly integrates with these platforms, providing enhanced customer support, streamlined order tracking, and personalised product recommendations, ultimately improving the overall shopping experience for your customers.

How can an AI chatbot with natural language understanding improve customer support?

An AI chatbot with natural language understanding (NLU) makes conversations feel more human. It can interpret tone, context, and phrasing - even when customers don’t follow a perfect script. That means faster resolutions, more relevant answers, and a smoother support experience that builds trust and satisfaction.

Can I use Lukas for both lead generation and customer engagement?

Yes. Lukas is an AI chatbot for lead generation and customer engagement. It captures leads through smart conversations, qualifies them in real time, and follows up automatically. At the same time, it keeps existing customers engaged through booking reminders, personalised messaging, and 24/7 availability.

Does Lukas support multilingual customer interactions?

Yes, Lukas is a multilingual and scalable AI chatbot platform designed to interact with customers in multiple languages. It enables businesses to offer personalized support across global markets, ensuring seamless communication and enhanced customer satisfaction—no matter where your audience is located.

Have more questions? Please contact us at support@worktual.com - we're here to help.

Start using Lukas right away

Choose your plan