Worktual delivers smart, omnichannel contact centre solutions that boost satisfaction and drive retention.
As an automated AI agent for customer service, our system helps your team support customers from anywhere, with speed, consistency, and real impact.
Your contact centre’s new secret weapon
Meet the virtual AI agent for customer service that powers seamless, smart, tailored support across every channel.
Loyal customers. Faster resolutions. Smarter automation. All from one AI-powered contact centre platform – built to scale with your business.
Unleashing the power of AI-based omnichannel
Our AI-powered omnichannel delivers transformative benefits, ensuring a seamless and personalised experience for customers, no matter how they connect. This not only keeps customer’s happy and coming back, but it also helps businesses understand what people like and tailor their efforts to make interactions even better, leading to more sales and success.
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Bringing personality to the conversation
Worktual's conversational-AI Interactive Voice Response (IVR) technology introduces a revolutionary approach to customer interactions, replacing cumbersome menu options with a natural language virtual assistant. By comprehending customer intent and context, this solution efficiently routes calls, provides accurate information, and ensures personalised experiences. Customers benefit from reduced wait times and tailored solutions, enhancing satisfaction, while businesses streamline operations, lessen agent workloads, and ultimately cut costs while cultivating long-lasting customer relationships.
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Your customer-support agent’s new best friend
With Agent Assist, your agents will receive automated assistance, contextual recommendations, and actionable insights about customer interaction across every channel. Agent Assist integrates with digital and voice conversations from day one. Capabilities like automatic knowledge support and agent automation come standard, and the overall agent experience is tailored to the channel, making it simple and easy to use.
Learn moreSelect the right Contact Center Platform for your Business – it's as easy as 1, 2, 3!
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Discover how easy Worktual's AI-powered Contact Center Platform can supercharge your communications
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Take charge of your customer support experience with our optimised omnichannel contact center, ensuring effortless control at your fingertips
- Maximise your contact center's efficiency and customer satisfaction with skill-based call routing. Get customers to the right agent, every time!
- Ensure the quality standards are being met, identify areas for improvement, and provide coaching and feedback to agents.
- Engage your visitors with customised messages tailored to your website's purpose, and improve their experience with our powerful proactive chat invitations!
- Set your business up for success with customisable business hours so you never miss a call or message.
- Broadcast important messages to your agents in seconds to keep them informed and engaged.
- Seamlessly engage with customers on their favourite social media channels, empowering personalized communication and connections.
