Achieve more quickly with AI chat support
100%
Inbound and outbound chat automation
90%
Lower dependency on manual support
67%
Drop in operational overheads
53%
Rise in sales-qualified leads from chat
10X
Reduction in chat errors and inaccuracies
Fewer staff? Let AI agents handle everything
AI agents for customer service
Automate queries, resolve requests, and collect CSAT for improved customer experience without needing extra staff.
AI agents for lead generation
Qualify leads, book appointments, and engage prospects instantly to keep your marketing efforts active, responsive, and results-driven.
AI agents for e-commerce
Guide shoppers, answer product questions, and recommend items in real time to increase conversions and boost customer satisfaction.
Practical use cases of AI chat technology
Omnichannel customer service
No matter whether it is website chat, emails, SMS, WhatsApp, or social channels, deliver consistent, context-aware responses to every customer.
Handle multilingual conversations with ease
Supports over 18 languages, understands interruptions, and provides real-time language interpretation for smooth and natural customer support interactions.
Understand language like a human
Enhance support with advanced LLM capabilities. Deliver personalised, context-aware conversations using multilingual understanding and low-latency natural language processing.
Transfer chats to a live agent
Automatically route chats to a live support agent when queries become complex, ensuring smooth transitions and uninterrupted assistance.
Upsell and cross-sell products to shoppers
Boost sales by identifying buying intent, purchase and browsing history, and items in their wishlist and basket by showcasing the right product at the right time.
Follow up on abandoned carts
Reach out proactively to recover lost sales by reminding customers about items left in their cart and offering assistance when needed.
What happens after the chat ends
Update your CRM automatically
Key customer details like date, budget, timeline, and preferences are captured from chats
Trigger campaigns with insights
Based on the conversation, the AI chatbot sends follow-up WhatsApp messages, SMS alerts, or emails.
Score leads with intent detection
AI analyses the conversation and assigns a lead score, helping you spot high-value prospects and prioritise your follow-ups.
Measure satisfaction instantly
CSAT scores are generated from customer responses and tone, helping you assess service quality and quickly spot any issues.
Summarise chats with AI
Get a clear, automated summary of every chat, including key points and action items, so your team never misses a detail.
Assist agents in real time
AI supports your live agents during chats by hinting at customers’ sentiment, instant suggestions, responses
Works with what you already use
Trusted by those who matter most: our customers
