Streamlined request management
Track and resolve every issue with ease
Assign incoming requests, monitor progress at each stage, and resolve them faster using a shared, organised workspace.
Smarter support with AI
Use intelligence to boost speed and clarity
Speed up replies, identify roadblocks early, and balance workloads using real-time insights powered by AI.
Built for your team
Customize workflows and automate what matters
Create tailored forms, trigger actions instantly, and adapt support operations to fit the way your team works.
Full visibility into every request
Monitor ticket progress and team performance in real time
Track support activity as it happens
Monitor workloads, manage SLAs, flag delays, and track resolution in real time using live dashboards to ensure no support request slips through the cracks.
Manage support in real time
Monitor open, pending, and resolved requests
Spot spikes and overdue tickets instantly
Identify patterns with live visual trends
Let AI power your next best action
Use built-in intelligence to identify trends, forecast incoming volumes, and recommend the quickest resolution paths so agents can handle support requests more efficiently.
Get insights and guidance instantly
Scan summaries and response timelines
Detect SLA risks before they escalate
Assign requests based on skill and availability
Organise tickets without the chaos
Organise support requests with filters, categories, and tags to help agents quickly locate relevant queries and work through their queues without delays.
Structure your queue your way
Customise filters with your own labels
Group tickets by urgency or topic
Search and report on common patterns
Collaborate without switching tabs
Agents coordinate in one shared space, exchanging updates, notes, and handoffs in real time to ensure smooth collaboration and faster support resolution.
Boost internal teamwork and visibility
Post private notes within each ticket
Track every update in the ticket timeline
Pass requests between agents with full context
Plug into your existing systems
Seamless integrations with CRMs and contact center tools
Core features that power support
Built for speed, clarity, and control
Support across every channel
Turn emails, chats, phone calls, and website forms into trackable tickets from one central location.
Custom workflows that fit
Set up forms, routing rules, and auto-responses to guide agents and simplify daily operations.
Faster responses with AI
Use AI to summarise issues, prioritise tickets, and recommend actions for quicker resolutions.
One place for every detail
View full ticket histories, messages, and updates in a single, organised workspace.
Track SLAs without effort
Monitor timelines, receive delay alerts, and stay on top of commitments with built-in SLA tools.
Secure access and roles
Control visibility with user roles, permissions, and strong access policies to protect your support environment.
Why teams choose smart ticketing
Fast processes, real-time visibility, and seamless teamwork make support smoother for everyone involved.
The ticket view keeps everything in one place — customer details, chat history, even AI suggestions. I’m focused and faster without jumping between tools.
Zoe HarperSupport Agent
AI helps us plan smarter. We now predict spikes, balance queues, and keep service levels steady without scrambling.
Logan MyersSupport Team Lead
Setting up workflows, roles, and automations was simple. The platform fits our process instead of forcing a new one.
Natalie GreeneIT Manager
Ready for every industry
Support solutions that scale with your team
E-commerce
Resolve returns, shipping issues, and product questions quickly with shared visibility and faster team coordination.
Real Estate
Centralize inquiries, document follow-ups, and property visits with clear tracking and streamlined communication.
Education
Support students and staff by managing admissions, access issues, and tech questions from one unified system.
Legal
Securely manage client requests, case updates, and document workflows with role-based access and full visibility.
Healthcare
Organize appointment changes, record updates, and patient feedback with structured workflows and prompt responses.
Fintech
Handle fraud concerns, transaction issues, and identity verification through secure, rule-based support processes.
