Streamlined request management
Track and resolve every issue with ease
Assign incoming requests, monitor progress at each stage, and resolve them faster using a shared, organized workspace.
Smarter support with AI
Use intelligence to boost speed and clarity
Speed up replies, identify roadblocks early, and balance workloads using real-time insights powered by AI.
Built for your team
Customize workflows and automate what matters
Create tailored forms, trigger actions instantly, and adapt support operations to fit the way your team works.
Full visibility into every request
Monitor ticket progress and team performance in real time
Use live dashboards to track status, type, and priority, and get alerts before issues are missed.
Track support activity as it happens
Monitor workloads, manage SLAs, flag delays, and track resolution in real time using live dashboards to ensure no support request slips through the cracks.
Manage support in real time
Monitor open, pending, and resolved requests
Spot spikes and overdue tickets instantly
Identify patterns with live visual trends
Let AI power your next best action
Use built-in intelligence to identify trends, forecast incoming volumes, and recommend the quickest resolution paths so agents can handle support requests more efficiently.
Get insights and guidance instantly
Scan summaries and response timelines
Detect SLA risks before they escalate
Assign requests based on skill and availability
Organize tickets without the chaos
Organize support requests with filters, categories, and tags to help agents quickly locate relevant queries and work through their queues without delays.
Structure your queue your way
Customize filters with your own labels
Group tickets by urgency or topic
Search and report on common patterns
Collaborate without switching tabs
Agents coordinate in one shared space, exchanging updates, notes, and handoffs in real time to ensure smooth collaboration and faster support resolution.
Boost internal teamwork and visibility
Post private notes within each ticket
Track every update in the ticket timeline
Pass requests between agents with full context
Seamless Integrations with Your Favorite Tools
Connect effortlessly with CRMs, calendars, and e-commerce platforms.
Our bot helps you sync data without disrupting your workflow
Why teams love smart ticketing
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Harry SterlingSupport Agent
I love how tickets get assigned based on skills and workload. It’s fair, fast, and means I’m always working on something I’m equipped to handle.
Nigel ThorneSupport Team Lead
The AI insights are brilliant. We’ve started using them to predict volume spikes and rebalance queues proactively. It’s like having an extra manager on the team.
Eleanor VanceSupport Agent
The ticket workspace makes my day smoother. Everything I need — customer info, past chats, even AI reply suggestions — is right there. I spend less time switching tabs and more time resolving issues
Beatrice HarringtonSupport Team Lead
With the dashboard and SLA tracking, I can spot bottlenecks before they become problems. It’s helped us reduce overdue tickets and respond faster as a team
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Harry SterlingSupport Agent
I love how tickets get assigned based on skills and workload. It’s fair, fast, and means I’m always working on something I’m equipped to handle.
Nigel ThorneSupport Team Lead
The AI insights are brilliant. We’ve started using them to predict volume spikes and rebalance queues proactively. It’s like having an extra manager on the team.
Eleanor VanceSupport Agent
The ticket workspace makes my day smoother. Everything I need — customer info, past chats, even AI reply suggestions — is right there. I spend less time switching tabs and more time resolving issues
Beatrice HarringtonSupport Team Lead
With the dashboard and SLA tracking, I can spot bottlenecks before they become problems. It’s helped us reduce overdue tickets and respond faster as a team
William AshworthIT Manager
Setting up roles, automations, and workflows was straightforward. The system adapts to how we work instead of forcing us into rigid rules
Core features that power support
Built for speed, clarity, and control
Support across every channel
Turn emails, chats, phone calls, and website forms into trackable tickets from one central location.
Custom workflows that fit
Set up forms, routing rules, and auto-responses to guide agents and simplify daily operations.
Faster responses with AI
Use AI to automatically summarize issues, prioritize tickets, and recommend actions for quicker resolutions.
One place for every detail
View full ticket histories, messages, and updates in a single, organized workspace.
Track SLAs without effort
Monitor timelines, receive delay alerts, and stay on top of commitments with built-in SLA tools.
Secure access and roles
Control visibility with user roles, permissions, and strong access policies with privacy.
Built for every industry. Optimized for yours.
Whether you're in eCommerce, healthcare, education, or travel, Lola delivers personalized, AI-driven customer support at scale.
Ecommerce
Lola boosts sales by answering questions, recommending products, and enabling checkout - all in one seamless conversation.
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Healthcare
Lola securely manages patient communication, appointment bookings, and reminders while maintaining compliance.
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Education
Lola provides 24/7 student support, handles admissions queries, and manages appointment scheduling.
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Real Estate
Lola schedules viewings, qualifies leads, and keeps your pipeline full of automated follow-ups.
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Legal
Lola reduces intake workload by instantly answering FAQs, booking consultations, and triaging cases.
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Frequently asked questions
Chat with us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead—not just today, but tomorrow.
