What we bring to the table
Scalable automation
Support at scale, without the overheads
Whether you're serving hundreds or thousands of customers, Lukas automates interactions intelligently—keeping quality high, even as demand grows.
Hybrid AI for better conversations
Smarter automation that grows with your business
Lukas blends rule-based automation with machine learning to manage customer interactions at any scale. Whether it’s routine questions or complex conversations, he keeps responses sharp, consistent, and human-like — even during peak demand.
Automation, the predictable kind
Rule-based precision
Take the pressure off your team. Lukas uses clear workflows and set rules to instantly resolve high volumes of everyday customer queries without missing a beat.
Lukas: AI that powers smarter, faster customer support
Interactive appointment booking system
Lukas makes scheduling simple. Customers can book, reschedule, or cancel appointments in real time – no waiting, no double-booking, and no calls to juggle.
Book, confirm, and reschedule with ease
Books, confirms, and reschedules without human effort.
Sends real-time reminders to cut down on no-shows.
Handles multi-step bookings seamlessly across channels.
Visual bot creator
Build and tweak chatflows in minutes, not hours. With Lukas’ drag-and-drop interface, anyone on your team can design powerful conversations – no coding needed.
Build, brand, and deploy in minutes
Drag-and-drop interface — no coding required.
Build smart conversation flows in minutes, not hours.
Preview and refine your bot before going live.
Sentiment analysis
Lukas reads between the lines to spot happy, frustrated, or confused customers and adapts his tone on the fly – giving every chat the right human touch.
Reads the room and responds at the right moment
Detects tone and sentiment in every message.
Flags frustrated customers for live agent handoff.
Helps your team reply with empathy and precision.
Transient memory
Lukas remembers the details that matter during a conversation but wipes them clean afterwards for privacy. That means smarter, context-aware replies without compromising security.
Protects privacy while keeping conversations flowing
Remembers key details only during active chats.
Wipes data securely the moment the chat ends.
Keeps interactions natural without storing sensitive information.
Effortlessly integrates with your existing tools
AI features that work hard
Core Features
Integrate with top eCommerce platforms
Connect effortlessly with Shopify, Magento, WooCommerce, and more to keep your store and customer chats perfectly in sync.
50+ industry-ready templates to launch faster
Get up and running in no time with pre-built templates designed for retail, healthcare, finance, and other key industries.
Intent-driven customer recommendations
Lola understands what shoppers are looking for and suggests the right products or actions in real time.
Smarter product recommendations
Blend AI insights with your business rules to deliver personalized, high-converting product suggestions.
Automated email marketing that drives results
Trigger targeted emails based on customer interactions to keep audiences engaged and boost sales automatically.
Why teams trust Lukas
Why customers love standard AI
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
Sophie GrantClinic Manager, London
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
James PatelE-commerce Director, Manchester
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Emily RobertsOperations Lead, Housing Association
AI made for your workflows
Industry leaders deserve industry-leading AI
E-commerce
Lukas handles FAQs, tracks orders, and engages customers across your site, apps, and social channels — delivering round-the-clock support that boosts sales and satisfaction.
Real Estate
Automatically qualify leads, schedule property tours, and respond to inquiries faster than ever with Lukas keeping your pipeline full and your team focused.
Education
Lukas answers admissions questions, books appointments, and provides instant student support — so your staff can focus on delivering quality education.
Legal
Keep clients informed with automated updates, appointment reminders, and seamless case communication, letting your team focus on what matters most.
Healthcare
Lukas manages patient inquiries, schedules appointments, and sends timely reminders — all with the precision and reliability healthcare demands.
Fintech
Deliver lightning-fast, secure replies to customer queries, cut wait times, and ease the load on your service teams with Lukas at the helm.
