What we bring to the table
Always-on assistant
Lukas: AI that powers smarter, faster customer support
Lukas is more than an AI agent — he’s your hardest-working team member. From answering questions to booking appointments and recommending products, Lukas keeps every conversation flowing and your business one step ahead.
Interactive appointment booking system
Lukas makes scheduling simple. Customers can book, reschedule, or cancel appointments in real time — no waiting, no double-booking, and no calls to juggle.
Book, confirm, and reschedule with ease
Books, confirms, and reschedules without human effort.
Sends real-time reminders to cut down on no-shows.
Handles multi-step bookings seamlessly across channels.
Visual bot creator
Build and tweak chatflows in minutes, not hours. With Lukas’ drag-and-drop interface, anyone on your team can design powerful conversations — no coding needed.
Build, brand, and deploy in minutes
Drag-and-drop interface — no coding required.
Build smart conversation flows in minutes, not hours.
Preview and refine your bot before going live.
Sentiment analysis
Lukas reads between the lines to spot happy, frustrated, or confused customers and adapts his tone on the fly — giving every chat the right human touch.
Reads the room and responds at the right moment
Detects tone and sentiment in every message.
Flags frustrated customers for live agent handoff.
Helps your team reply with empathy and precision.
Transient memory
Lukas remembers the details that matter during a conversation but wipes them clean afterwards for privacy. That means smarter, context-aware replies without compromising security.
Protects privacy while keeping conversations flowing
Remembers key details only during active chats.
Wipes data securely the moment the chat ends.
Keeps interactions natural without storing sensitive information.
AI features that work hard
Core Features
Integrate with top eCommerce platforms
Connect effortlessly with Shopify, Magento, WooCommerce, and more to keep your store and customer chats perfectly in sync.
50+ industry-ready templates to launch faster
Get up and running in no time with pre-built templates designed for retail, healthcare, finance, and other key industries.
Intent-driven customer recommendations
Lola understands what shoppers are looking for and suggests the right products or actions in real time.
Smarter, personalized product recommendations
Blend AI insights with your business rules to deliver personalized, high-converting product suggestions.
Automated email marketing that drives results
Trigger targeted emails based on customer interactions to keep audiences engaged and boost sales automatically.
Scalable automation
Support at scale, without the overheads
Whether you're serving hundreds or thousands of customers, Lukas automates interactions intelligently—keeping quality high, even as demand grows.
Hybrid AI for better conversations
Scalable, growth-ready automation
Lukas combines rule-based automation and machine learning to handle customer interactions at any scale, delivering consistent, human-like responses even during peak demand.
Automation, the predictable kind
Rule-based precision
Take the pressure off your team. Lukas uses clear workflows and set rules to instantly resolve high volumes of everyday customer queries without missing a beat.
Why teams trust Lukas
Why customers love standard AI
Tom HughesMarketing Manager, B2B SaaS, Birmingham
We’re pulling in leads like never before. The AI qualifies prospects, books calls, and even nudges them to complete forms. Sales are finally spending time selling, not chasing
Rachel McEwanCustomer Success Director, Nationwide Retailer
We’ve basically got a full contact center without the overhead. The phone automation is so sharp- directs calls, answers FAQs, even takes payments. Customers think it’s a real person.
Ahmed KhanHead of Support, London Travel Group
Worktual’s multilingual AI has been a godsend. It handles chats in French, Spanish and even Polish for us. No more lost enquiries or awkward language gaps.
Sophie GrantClinic Manager, London
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
James PatelE-commerce Director, Manchester
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
Emily RobertsOperations Lead, Housing Association
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Tom HughesMarketing Manager, B2B SaaS, Birmingham
We’re pulling in leads like never before. The AI qualifies prospects, books calls, and even nudges them to complete forms. Sales are finally spending time selling, not chasing
Rachel McEwanCustomer Success Director, Nationwide Retailer
We’ve basically got a full contact center without the overhead. The phone automation is so sharp- directs calls, answers FAQs, even takes payments. Customers think it’s a real person.
Ahmed KhanHead of Support, London Travel Group
Worktual’s multilingual AI has been a godsend. It handles chats in French, Spanish and even Polish for us. No more lost enquiries or awkward language gaps.
Sophie GrantClinic Manager, London
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
James PatelE-commerce Director, Manchester
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
Emily RobertsOperations Lead, Housing Association
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Built for every industry. Optimized for yours.
Whether you're in eCommerce, healthcare, education, or travel, Lola delivers personalized, AI-driven customer support at scale.
Ecommerce
Lola boosts sales by answering questions, recommending products, and enabling checkout - all in one seamless conversation.
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Healthcare
Lola securely manages patient communication, appointment bookings, and reminders while maintaining compliance.
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Education
Lola provides 24/7 student support, handles admissions queries, and manages appointment scheduling.
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Real Estate
Lola schedules viewings, qualifies leads, and keeps your pipeline full of automated follow-ups.
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Legal
Lola reduces intake workload by instantly answering FAQs, booking consultations, and triaging cases.
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Common questions, clear answers
Frequently asked questions
Chat with us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead—not just today, but tomorrow.
