Complete customer views
See every customer clearly, in real time
Profiles update automatically with each action, showing current behavior, preferences, and engagement patterns across channels.
Combine every interaction
Real-time profile building
Pull data from every customer touchpoint and stitch it into one live, structured, and unified profile.
Make profiles smarter
AI-powered enrichment
Use continuously learning models to add traits like purchase intent, engagement levels, and churn probability.
Intelligent audience targeting
Segment by live behavior, not assumptions
Group customers using real-time actions, interests, and intent signals to improve targeting and speed up decisions.
Craft personas grounded in real actions
Build accurate profiles using real-time and historical behavior to inform smarter sales, targeted marketing, and personalized support strategies across every customer interaction
Make personas meaningful
Map motivations, habits, and obstacles
Add real excerpts from customer behavior
Keep profiles fresh as data evolves
Spot high-value moments before they happen
Use predictive insights to identify customers most likely to convert, renew, or need support, so teams can act early and drive better outcomes.
Segment by real-time needs
Identify buying intent through behavior patterns
Catch disengagement signals early
Tailor outreach to where customers are in their journey
Target precise groups with shared traits
Break away from generic groupings by building detailed segments using behavioral patterns, intent cues, and engagement history to tailor interactions and boost campaign performance.
Personalize every interaction
Blend filters like actions, interests, and profile data
Refine segments with AI-driven context
Customize journeys for each micro-group
Reflect real-time changes in behavior and intent
Dynamically update audience groups as customer actions, preferences, and lifecycle stages change, ensuring every message stays timely, relevant, and on target.
Stay aligned with customer changes
Update segments with every new interaction
Exclude disengaged or outdated profiles
Adjust campaigns and responses on the fly
Turn insights into action
Anticipate needs, tailor experiences, and drive engagement
Catch churn before it starts
Identify early signs of drop-off and intervene promptly to keep your top customers engaged.
Recommend what customers want
Use behavioral cues and context to suggest products that match real interests and intent.
Time campaigns to perfection
Send emails, alerts, or offers at the exact moment each customer is likely to respond.
Launch behavior-based journeys
Trigger personalized flows from key actions like signups, cart exits, or content views.
Boost targeting with AI insights
Blend live behavior with past patterns to sharpen audience focused results.
Built for every industry. Optimized for yours.
Whether you're in eCommerce, healthcare, education, or travel, Lola delivers personalized, AI-driven customer support at scale.
Ecommerce
Lola boosts sales by answering questions, recommending products, and enabling checkout - all in one seamless conversation.
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Healthcare
Lola securely manages patient communication, appointment bookings, and reminders while maintaining compliance.
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Education
Lola provides 24/7 student support, handles admissions queries, and manages appointment scheduling.
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Real Estate
Lola schedules viewings, qualifies leads, and keeps your pipeline full of automated follow-ups.
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Legal
Lola reduces intake workload by instantly answering FAQs, booking consultations, and triaging cases.
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Driving loyalty with data
What makes customer value tools essential
Olivia BennettProduct Manager
Understanding how different segments engage with features has been a game-changer. We’re now prioritising what truly adds value
Daniel HughesCustomer Support Operations Manager
Having clear insight into a customer’s behaviour and value helps my team respond smarter. Every conversation now feels more informed and personal.
Charlotte WardGrowth Strategy Director
We finally have visibility on which segments drive the most value over time. It’s helped shape smarter decisions across teams.
Sophie ReynoldsHead of Retention Marketing
Our campaigns started performing better the moment we began targeting high-value segments. Its not about sending more messages, but sending the right ones at the right time.
James TaylorCustomer Experience Lead
Seeing where each customer stands in their journey helps us be more proactive. We’ve managed to prevent drop-offs we wouldn’t have noticed before.
Olivia BennettProduct Manager
Understanding how different segments engage with features has been a game-changer. We’re now prioritising what truly adds value
Daniel HughesCustomer Support Operations Manager
Having clear insight into a customer’s behaviour and value helps my team respond smarter. Every conversation now feels more informed and personal.
Charlotte WardGrowth Strategy Director
We finally have visibility on which segments drive the most value over time. It’s helped shape smarter decisions across teams.
Sophie ReynoldsHead of Retention Marketing
Our campaigns started performing better the moment we began targeting high-value segments. Its not about sending more messages, but sending the right ones at the right time.
James TaylorCustomer Experience Lead
Seeing where each customer stands in their journey helps us be more proactive. We’ve managed to prevent drop-offs we wouldn’t have noticed before.
Olivia BennettProduct Manager
Understanding how different segments engage with features has been a game-changer. We’re now prioritising what truly adds value
Frequently asked questions
Chat with us today
Whether you’re scaling a startup/SME or evolving an enterprise, we’ll help you build bespoke Advanced Ai Solutions that keep you ahead—not just today, but tomorrow.
