Our Client
A mid-sized real estate agency managing multiple residential and commercial properties, and handling thousands of inquiries from buyers, sellers, and renters daily.
Challenges
The challenges our client faced
The real estate agency relied on human, manual phone support, which resulted in several challenges:
- Customers often faced long wait times due to limited agent availability and high call volumes.
- Human agents were overloaded with repetitive inquiries about property availability, pricing, and site visit scheduling.
- Customer support was only available during business hours, resulting in missed leads.
- Customers often received inconsistent responses, causing frustration.
- Manual tracking of leads and follow-ups was inefficient, leading to lost opportunities.
The agency needed a solution to automate routine calls, provide instant 24/7 support, and free up human agents to focus on more complex tasks, including property valuation, deal negotiation, legal documentation, and financing guidance.
Solution
Lola advanced Ai voice bot and CRM integration
Our Lola Ai voice bot
Working in partnership with the client, we implemented Lola, a conversational Ai voice bot, to handle routine customer interactions such as:
Inquiry Handling
Automated property inquiries, including availability, pricing, and amenities.
Appointment Booking
Scheduling of site visits and other property-related meetings
Always On
24/7 support, ensuring instant responses both during and outside business hours.
CRM integration
Customer details were stored in the CRM, enabling efficient lead tracking. Management also received real-time analytics on call volumes, chatbot and human agent performance, and customer sentiment, to enable continuous improvement.
CRM Integration
Customer details were stored in the CRM, enabling efficient lead tracking.
Real-time Analytics
Management also received real-time analytics on call volumes, chatbot and human agent performance, and customer sentiment, to enable continuous improvement.
Result
The implementation of the Lola AI voicebot brought some excellent outcomes:
- The average response time dropped from 5-10 minutes to under one minute.
- 60-70% of routine inquiries were handled autonomously by Lola, reducing human agent workload.
- Customers received consistent, instant, and personalized support, improving satisfaction by 34%.
- The automated lead management and site visit scheduling were more efficient, boosting conversions by 27%.
A mid-sized real estate agency managing multiple residential and commercial properties, and handling thousands of inquiries from buyers, sellers, and renters daily.
Results
The implementation of the Lola Ai voice bot brought some excellent outcomes:
90%
Response speed
The average response time dropped from 5-10 minutes to under one minute.
65%
Agent Workload
60-70% of routine inquiries were handled autonomously by Lola, reducing human agent workload
100%
Efficiency Gain
Human agents were able to focus on high-value tasks, such as closing deals and personalized consultations
34%
CSAT
Customers received consistent, instant, and personalized support, improving satisfaction by 34%
27%
Conversion Rate
The automated lead management and site visit scheduling were more efficient, boosting conversions by 27%
“Lola has completely transformed how we manage property inquiries. Routine calls are answered instantly, our human agents can focus on closing deals, and no lead is ever missed. It’s a game-changer for our agency..”
Head of Customer Experience
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