More chat, less bot!
Worktual's Xaia1 chatbox system offers an enhanced live chat solution that is easy to install and directly connects customers with agents to resolve customer-support issues efficiently and effectively. Our proactive system lets agents engage with customers when they most need it to offer trusted help and support, which lowers frustration and increases customer experience and satisfaction.
Choose your plan
The Worktual Xaia1 live chat system offers:
- Enhanced live chat messaging
- Improved agent productivity and efficiency
- Website visitor statistics
- Contact module repository
- AI-powered Smart Reply
Oh and did we mention it's free forever? Yep, you read that right...free forever!
What is the Worktual Xaia1 live chat system and why is it essential?
Customer support live chat is an essential component of modern customer service strategies, offering a proactive and convenient way for businesses to engage with their customers through text-based conversations on websites. Xaia1 serves as a direct communication portal, enabling customers to initiate conversations with support agents in real-time and enhances customer support by providing immediate assistance, answering queries, and addressing concerns promptly without leaving the website.
This real-time interaction fosters a sense of accessibility and responsiveness, enhancing customer satisfaction and creating a seamless and uninterrupted experience. Xaia1 also enables businesses to multitask, handling multiple customer conversations simultaneously, which boosts efficiency and reduces response times. Additionally, it allows for the sharing of documents, links, and multimedia to provide comprehensive support.
Xaia1 is a valuable tool for delivering exceptional customer service by offering instant, convenient, and personalised assistance.
Enhanced live chat messaging
Xaia1 offers a powerful live chat and messaging feature set that transforms customer interactions. Agents can manage concurrent chats, boosting efficiency without sacrificing the quality of service, and the system enables seamless transfer between agents ensuring customers always get the right assistance. The integration of a knowledge base empowers agents and the xaia1 system to access accurate information swiftly, resulting in quicker issue resolution. With its intuitive interface and customizable features, xaia1 simplifies interactions, fostering stronger customer relationships and enhancing overall satisfaction.
Improved agent productivity and efficiency
Worktual understands the importance of agent productivity in delivering exceptional customer service. The comprehensive interaction history, providing agents with a holistic view of all customer interactions. By having a complete history at their fingertips, agent can resolve more efficiently, leading to higher customer satisfaction rates and reduced resolution times.
Contact module and lead generation repository
Xaia1 seamlessly integrates its tracking capability with its contact module, a centralised repository for storing and managing customer information and profiles. This module not only includes essential contact details but also records past website visits, interactions, and chat conversations. When an incoming chat request is initiated, the system can instantly identify the customer if they are part of the contact module.This streamlined process enables agents to access a comprehensive history of the customer's interactions and preferences, facilitating personalised and informed conversations.
An important advantage of xaia1 is that it consolidates and maintains this valuable contact information within its own platform, eliminating the need for third-party solutions. This simplifies contact management, enhances data security, and provides businesses with a holistic view of their customer's journey, ultimately leading to more effective and tailored customer support and service.
Proactive visitor engagement
Xaia1 offers a powerful website visitor engagement feature that enables businesses to gain valuable insights into their online audience. By monitoring the specific pages that visitors/users are browsing in real-time, xaia1 can intelligently trigger live chat sessions based on the page context. This proactive approach ensures that customers receive timely assistance and relevant information, enhancing their overall experience.
AI-powered Smart Reply
Xaia1 leverages AI to boost agent efficiency and customer satisfaction through its Smart Reply feature. This functionality generates suggested responses to customer queries, empowering agents to provide prompt and accurate answers. By automating routine responses, agents can focus on more complex issues, delivering a higher quality of service. Moreover, the Smart Reply feature ensures consistency in responses, regardless of the agent handling the query. This not only improves the customer experience but also helps maintain your brand's reputation for reliability and professionalism.
Have questions?
Setting up Xaia1 on your website is as easy as
1, 2, 3!
- Create an account on Worktual
- Customise the live-chat widget
- Add the widget code to your website's HTML
Our team is always available to help with the process if needed.
Have more questions? Please contact us at support@worktual.com - we're here to help.
Let’s get to Worktual!
