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• 6.1 Unless specified otherwise, Worktual states all Charges are exclusive of VAT which is charged at the current rate. Rounding and minimum charges apply as set out in the applicable Price Plan or Out of Plan Charge.
• 6.2 (i) A minimum monthly amount for the Price Plan shall be prepaid by the Customer, and if the Customer exceeds the allowances within the Price Plan, or the Customers uses a service or feature not included within the Price Plan, then Worktual shall charge the Customers credit/debit card with a minimum amount of $20 (or other amount as set up within the My Account section by the Customer).
• (ii) Customer shall pay all amounts under this Agreement by either credit/debit card or by monthly Direct Debit without set off, unless validly disputed in accordance with clause 6.6 below. Worktual shall where applicable also retain Customers credit/debit card details and use the same in case the Customer’s direct debit is not successful, or for any other charges under this Agreement.
• 6.3 (i) If Customer orders additional Services, Features and/or Price Plans at any time during the month (and where such additional Services, Features and/or Price Plans are based on a monthly rolling basis) a full month’s advance payment will be charged and will have to be paid immediately by the Customer.
• (ii) Worktual shall use all reasonable efforts to ensure that all features offered as part of a Price Plan are operational. However, Customer agrees and understands that certain feature(s) may not be available from time to time, or not available at the commencement of the Services subscribed to by the Customer, and Worktual will strive to enable the feature(s) as soon as possible.
• 6.4 Customer acknowledges that, they will be charged and fully liable to pay for any third-party Installation Costs and for any missed appointments of any third party appointments.
• 6.5 If Customer reasonably and in good faith disputes an invoice or part of it, Customer shall use reasonable endeavours to notify Worktual of such dispute before the next monthly advance payment providing explicit details of why the invoiced amount is incorrect and how much Customer considers is due.
• 6.6 In the event that Worktual has not received payment for Charges, for whatever reason, then, Worktual shall: (a) contact Customer’s accounts payable department (or other contact advised to Worktual in writing) to request payment; and (b) be entitled to charge interest on the overdue Charges at 14% per annum above the base rate of the Bank of England and charge a fixed sum for the cost of recovering late commercial payment on top of interest. In the event that Worktual refers such non-payment for Charges to a third-party collection agency, or similar service company, then Customer is informed and acknowledges that such third party may take actions that result in the Customer receiving an adverse credit rating, and/or county court judgement, or other similar judgements, being registered against the Customer.
• 6.7 Where Worktual has not received full payment with 7 calendar days of point 6.6 (a) above, Worktual may take, without any further notice, all or any of the following actions until such time as payment, including any interest due and debt recovery costs, has been received; (a) withhold any sums and/or Deposit owing to Customer by Worktual (b) suspend Customer’s and/or User’s use of the Services in relation to which Charges are outstanding; and (c) subject to Worktual having taken one of the actions above, issue a notice under clause 12.3.
• 6.8 Worktual may credit assess/check Customer from time to time as reasonably required to assess Worktual’s risk. Each credit assessment if successful shall entitle Worktual to offer to the Customer at Worktual absolute discretion a level of credit limit on Customer’s Worktual account (details of which are available on request). Further Worktual shall also have the right to request the Customer to make a Deposit payment, and/or increase the amount of a previously paid Deposit.
• 6.9 Customer acknowledges if Worktual is charged from bank institutes for chargeback fees due to the Customer acts or omission then Worktual shall charge the Customer for such charges and the Customer will be fully liable to pay the chargeback fees and any other third party fees charged.

7.1 The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits If you request Worktual to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit by Worktual or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund, you are not entitled to, you must pay it back toWorktual. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us by phone or email to support@worktual.co.uk

• 8.1 Worktual shall allocate telephone numbers to Customer for Customer’s use of the Services. Customer hereby agrees and warrants that such use of the telephone numbers is at all times subject the applicable legal and/or regulatory requirements. Further and upon any reasonable instructions from a such a legal and/or regulatory authority,Worktual may need to take appropriate actions to be in compliance with such legal and/or regulatory authorities’ instructions. Worktual will, where necessary and possible, inform the Customer as soon as reasonably possible, and will, where possible, take reasonable steps to minimise any disruption to the Customer.
• 8.2 If Customer wishes to Port a telephone number allocated to Customer by Worktual, the Customer will contact Worktual in writing requesting if such Port is possible. Worktualwill investigate if such Port of the telephone number to Customer’s nominated operator and/or service provider is supported/possible. Customer agrees and understands that any such request to port a telephone numbers shall at all times be subject to applicable law and regulation. Worktual will provide information on the possibility of porting any telephone number in a reasonable time. Customer understands and accepts that Worktual may not be able to support Porting of certain numbers, due to the law/regulation or other reasons.

• 9.1 Subject to the terms of the Agreement and any Software Licence provided with the Equipment or Services, either directly by Worktual, or any third-party licence incorporated into the Software Licence, Worktual shall grant or will ensure that the licensor will grant to Customer a non-transferable, non-sub licensable, and non-exclusive basis to use the Software during the Minimum Term for the applicable Service in object code form for the Customer’s internal use.
• 9.2 Where Worktual provides Customer with Equipment or Services which contain Software subject to a Software Licence and Customer does not accept the terms of the Software Licence, Customer will not be able to use the relevant feature of the Service or Equipment to which the Software Licence relates. Upon Customers use of the Equipment/Service to which the Software licence relates, the Customer will be deemed to have accepted all the terms and conditions of the Software licence.
• 9.3 Where Software is subject to a Software Licence, the terms of the Software Licence shall comprise the Customer’s sole rights and remedies in respect of the Software to which it applies.
• 9.4 The Customer shall not copy, modify, reverse engineer, adapt, translate, decompile, disassemble, make error corrections, licence, sub-licence, or resell any Software in whole or part, unless expressly permitted to do so by Worktual or by relevant law.

• 10.1 Customer shall order Services and Equipment by submitting an order through Worktual’s online ordering system, by email, or by such other means as Worktual may permit. Customer is informed that Worktual is not obliged to accept any order, and that any order that Worktual decides to accept will be conditional on Customer making full prepayment via credit or debit card and Worktual having received cleared funds into its bank account.
• 10.2 Orders are binding on both Parties from the date of acceptance by Worktual. If acceptance is not express, it shall be deemed to have occurred on dispatch of Equipment or activation of Service by Worktual.
• 10.3 Upon an order being agreed and accepted by Worktual, the Customer shall receive an email from Worktual with instructions on how to complete the required configuration in order to set up the Customer’s account with Worktual. Customer is obliged to complete all requested details in order for the Customer’s account to be correctly configured by Worktual in support of the Services. Such configuration will include, but is not limited to, setting the various end users of each of the numbers as ordered by, and for the use by, the Customer, and/or the Customers authorised users. This includes the Price Plans, features and other relevant settings and configurations to enable the Services. Worktual will use such provided details by the Customer to provide the Customer with the Services under the Agreement, and for any relevant data disclosure requirements in relation to legal and regulatory obligations of Worktual, including to pass on Customer’s and/or an end user of the Customer, postal address details in relation to any lawful enquiry from the Police or any other agency having such powers to request disclosure of such information.
• 10.4 Worktual reserves the rights to carry out a credit check on the Customer. If the credit check results come back unsatisfactory or the results of the previous satisfactory credit check downgrades, then Worktual has the absolutely sole discretion and right to either suspend and/or terminate the contract with immediate effect or change the payment terms of the Agreement or request that the Customer pays a Deposit on account which will remain with Worktual and shall be utilised in the event that Customer does not make payment of Charges as set out in the Agreement. If the Deposit is utilised in full or in part then the Customer must replenish the Deposit in full within 3 Working Days, to resume full balance of Deposit. If Services have been suspended, then the Service will not be unsuspended until Deposit is replenished. Worktual shall refund to Customer any remaining balance of the Deposit within 30 days of the Agreement terminating subject to Customer not having any amounts owing to Worktual.

• 11.1 Worktual may suspend or cease the Service or disconnect without any warning where: i) the Customer is in breach of one or more of the terms and conditions of the Agreement and has not remedied the breach within 30 days of receiving Worktual notice of breach of Agreement; ii) the Network breaks down or needs maintenance (Worktual tries to minimise these cases); iii) anyone using the Equipment and or the Service and does not adhere to the terms and conditions of the Agreement; iv) the Customer use of Service damages the Network or puts the Network at risk; v) if the Customer is in breach of any payment or prepayment under this Agreement, and vi) any other reasons set out in clause 4, or elsewhere in this Agreement.
• 11.2 Where Worktual suspends or disconnects the Service this does not waive the Customers other obligations under the Agreement. The Customer will still be liable to pay the Charges, save as in the event of suspension or disconnection as a result of Worktual maintenance of the Network which extends beyond ten days and affects the entire Network, in this case Worktual will not charge for the Service that was unavailable for the period in which the Customer could not use the Service due to maintenance.
• 11.3 Worktual may apply a fee to reconnect the Service where Worktual has suspended or disconnected the Service due to the fault of the Customer as set out in the Agreement.
• 11.4 Worktual rights to suspend the Service under this clause does not affect any other rights Worktual has under the Agreement to suspend or terminate the Agreement.

• 12.1 The Agreement shall commence on the Commencement Date and shall continue for the full Minimum Term. At the end of the Minimum Term period, the Agreement shall auto renew for the same period of time as set out in Customers order confirmation email. In the event that Customer does not wish for the Agreement to auto renew, the Customer shall access their account on “My Account” and select the cancel auto renew option.
• 12.2 Each Party shall have the right to terminate the Agreement in whole or in part by giving the other Party 30 days’ written notice of termination. In the condition that the Customer has provided a valid notice under this clause, the Customer may stop using any of the services at any time, but Customer shall still pay the Charges for the Service until the expiry of the Minimum Term.
• 12.3 The Parties shall each have the right to terminate the Agreement in whole or part with immediate effect (by serving written notice of termination to the other Party) only in the following circumstances: (a) if the other Party becomes subject to an Insolvency Event: or (b) if the other Party is in material breach of this Agreement (provided that where such breach is capable of remedy, the breaching Party is given 30 days to rectify such breach from the date that notice of any breach is deemed received from the non-infringing Party).
• 12.4 Worktual may terminate this Agreement in whole or part with immediate effect, by giving written notice to Customer where Worktual has suspended the Services under clause 4 or clause 6.8.
• 12.6 Worktual has the right to terminate the Agreement in whole or part with immediate effect, if the Customer becomes insolvent or made bankrupt.
• 12.7 Worktual has the right to terminate the Agreement in whole or in part any of the Service by giving 30 days written notice that the Service will no longer operate.
• 12.8 Unless Worktual notifies Customer otherwise, any content services included in Customer’s price plan shall start at the same time as the Commencement Date, regardless of when Customer starts to use the content service pass and shall end after the Minimum Term set out in the Commercial Terms. If a content service is included in Customer’s particular price plan and is provided for less than the Minimum Term, the content service may become a monthly paid subscription from the date the content service ends unless Customer cancels it.

• 13.1 Subject to clause 21.2 below, on termination of the Agreement (in whole or part), the following shall apply to all or part of the Agreement terminated: (a) Customer shall cease use of the Service(s) and software; (b) Worktual shall cease to provide the Service(s) (c) the Parties shall promptly upon request return or destroy all Confidential Information (except one copy which is necessary to keep in order to ensure compliance with this Agreement), and provide written confirmation of this upon request; (d) Customer will return immediately any hardware provided to the Customer in licence to use in good working order and condition if the hardware is not returned then the Customer will be liable to pay the replacement costs (e) Customer shall pay Worktual all sums due, including any applicable Recovery Charge.
• 13.2 Except where Customer validly terminated the Agreement, a price plan or Connection in accordance with clause 12.3, or clause 15.3, or where Worktual terminates the Agreement, a price plan or a Connection in accordance with clause 11.2,of this Agreement, a Connection or price plan is terminated prior to the expiry of a Minimum Term, Customer shall pay Worktual a Recovery Charge.
• 13.3 If the Customer validly terminates the Agreement, a price plan or Connection in accordance with clause 12.3, or clause 15.3, Customer will not have to pay the Recovery Charge but may have to make payment for its hardware, if this applies. Worktual will let Customer know in its Commercial Terms and inform Customer of the original value of Customer’s hardware, less any initial payment Customer made towards it, multiplied by the number of months left in until the end of the Minimum Term, Customer shall pay Worktual a Recovery Charge.
• 13.4 If the Customer has paid a Deposit, and there are outstanding Charges or any other amounts due under the Agreement by the Customer to Worktual after termination, then Worktual has the absolute sole discretion to deduct the full amount owed to Worktual from the Deposit. If the amount of Deposit on account is not sufficient to discharge the remaining outstanding money owed by the Customer to Worktual, then Worktual has the right to issue legal and/or recovery proceedings to recover the outstanding amount pursuant to the Agreement.

• 14.1 The Intellectual Property Rights that exist in, or which are created by Worktual during the provision of the Services, Software and hardware are owned by Worktual or its licensors. Other than as is necessary for the use permitted under this Agreement, no other right, licence or transfer is granted or implied under such Intellectual Property Rights. Customer shall not do anything to jeopardise Worktual’s or its licensors’ Intellectual Property Rights.
• 14.2 The Intellectual Property Rights that relate to Customer’s documentation, processes, procedures, know-how and anything else to which the Customer has title are by Customer or its licensors, and other than as is necessary for use permitted under this Agreement no other right. Licence or transfer is granted or implied under such Intellectual Property Rights. Worktual shall not do anything to jeopardise Customer’s or Customer’s licensor’s Intellectual Property Rights.
• 14.3 Subject to the rest of this clause, Worktual shall indemnify Customer for all losses (including reasonable professional costs) payable to a third party arising out of any proven infringement of third-party Intellectual Property Rights as a direct result of the use by Customer of the Equipment or Services under this Agreement (a “Relevant Claim”) up to the amount paid by customer the previous 3 months only. Customer shall (a) promptly, taking into account any set deadlines, notify (giving details) of any Relevant Claim to Worktual; (b) not admit liability, take any action which may prejudice the defence of any Relevant Claim to Worktual’s prior written consent; (c) give Worktual all reasonable assistance to enable Worktual to defend the claim; (d) mitigate its losses following a Relevant Claim; and (e) give Worktual sole authority to Conduct the Relevant Claim. Worktual shall have no liability under this clause if the Relevant Claim results from or relates to: (a) the use of equipment, services or software not provided by Worktual; (b) Worktual’s compliance with the Customers requirements, designs or instructions; (c) the combination of the Services or Hardware Equipment which is not in accordance with products or services not provided by Worktual (d) the use of the Services or Hardware Equipment which is not in accordance with Worktual’s instructions or this Agreement; (e) modifications by Customer or a third party to the Services or Equipment; (f) a breach by Customer, Customer affiliate or User of the provisions of this Agreement; or (g) the use of any original Equipment or Service after a later release is made available to the Customer and communicated by Worktual to avoid a Relevant Claim. This indemnity shall be Customer’s sole remedy for any Relevant Claim.

• 15.1 Worktual may change this Agreement (including changing or introducing new Charges or changing or withdrawing the Services or third-partyservices) where required:(a) to comply with applicable law or regulation; (b) because of a change imposed by a third-party supplier; or (c) due to a change in Worktual’s operation or services.
• 15.2 Subject to the rest of this clause. Worktual shall provide Customer as much written notice as is reasonably practicable of a change made under clause 15.1. Worktual shall not notify Customer of a change if it relates to a third-partyservice which Customer does not regularly use but shall (where applicable) update the relevant Price Plan Guide on worktual.com. Worktual may update or withdraw its Services without notice only where such change (in Worktual’s reasonable opinion) does not cause Customer significant detriment.
• 15.3 The Customer may terminate the affected part of the Agreement where a change under clause 15.1 (b) or clause 15.1(c) causes the Customer a material detriment which cannot be offset by Worktual to the Customers reasonable satisfaction on 30 days’ written notice to Worktual. This right to terminate ends 30 days after the effective date of change. The following shall be material detriment for the purposes of this clause: (a) an increase in Customers UK monthly Charges of more than 100% in a 12-month period: (b) a significant increase in Customers monthly inclusive price plan Charges: or (c) a withdrawal of the core Services. However, this clause does not apply if the change or withdrawal relates to a third-partyservice which Customer may stop using or cancel without ending this Agreement.

• 16.1 Neither Party shall disclose the Confidential Information of the other Party to any other party for the duration of this Agreement and for 3 years after termination except as permitted below. A Party may disclose the Confidential Information to any director, officer, employee, contractor, or advisor, of the receiving Party where necessary to fulfil the purpose of this Agreement provided that the receiving Party ensures those recipients comply with this clause 16.
• 16.2 Confidential Information shall not include information that: (a) is publicly available other than through breach of this Agreement; (b) is lawfully in possession of the receiving Party before disclose under this Agreement: (c) has been obtained from a third party who is free to disclose it: (d) is independently developed without access to the Confidential Information; or (e) a Party is required to disclose by law or regulatory authority.
• 16.3 Upon written request as soon as reasonably practicable, a Party shall return all Confidential Information (as far as technically reasonably possible) to the Disclosing Party. The Receiving Party may retain Confidential Information as required by law or as required for archive purposes. This Agreement will continue to apply to any Confidential Information.

• 17.1 The Software is provided “AS-IS” and on an “AS-AVAILABLE” basis. To the maximum extent permitted by law, Worktual disclaims all warranties, express or implied, including the implied warranties of non-infringement, merchantability, quiet enjoyment, title, non-infringement, usefulness, completeness, quality, and fitness for a particular purpose. Worktual make no commitments about the content within the Software or Services. Worktual further disclaims any warranty that (a) the Services or Software will meet your requirements or will be constantly available, uninterrupted, timely, secure, or error-free; (b) the results obtained from the use of the Services or Software will be effective, accurate, or reliable; (c) the quality of the Services or Software will meet your expectations; or (d) any errors or defects in the Services or Software will be corrected.
• 17.2 We specifically disclaim all liability for any actions resulting from your use of any Services or Software, including any liability arising against any Open Source Software. You may use and access the Services or Software at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the use of and access to any Service or Software.

• 18.1 Nothing in this Agreement restricts either Party’s liability for: death or personal injury resulting from negligence; claims for non-payments; liability for fraud or fraudulent misrepresentation; and anything which cannot be restricted by law.
• 18.2 Save for the Customers obligations to Worktual for any payments under the Agreement, and save for clause 17.1 each Party’s liability under this Agreement, whether in contract, tort (including negligence), misinterpretation, breach of statutory duty, indemnity or otherwise: (a) is excluded for: (i) any loss (whether direct or indirect) of: profit, revenue, business, data, anticipated savings or goodwill; and (ii) any indirect consequential losses, regardless of whether such losses were contemplated; and (b) for all other losses is limited in total to: (a) 100% of the value of the Charges paid by Customer in the first 12 months of the Agreement; or(b) if this Agreement has not been in place for 12 months, then the average monthly Charges payable for the months from the Commencement Date Of The Agreement to the Date of the first claim, multiplied by 12, whichever is the lower.
• 18.3 Unless expressly set out in this Agreement, all other warranties, terms, conditions, statements and representations (whether expressed or implied by statute, common law, custom, usage or otherwise) are excluded to the fullest extent permitted by law.

• 19.1 Worktual may transfer, novate or assign this Agreement (in whole or part) without consent to anyone, including but not limited to (a) a company within Worktual Group; and (b) a debt collection agency where Worktual has terminated this Agreement for Customer’s non-payment.
• 19.2 Worktual may use sub-contractors to perform any of its obligations under this Agreement.
• 19.3 Unless expressly provided in this Agreement, no term of this agreement is enforceable under the Contracts (Rights Of Third Parties) Act 1999 by any person who is not a party to it.

• 20.1 Both Parties shall comply with applicable privacy law. The Customer acknowledges that Worktual will process personal data and traffic data when it provides the Services and that Worktual Business is the Controller of these data under all relevant laws and regulations, including but not limited to General Data Protection Regulation (EU)..
• 20.2 Where required, Customer authorises Worktual to process these data and agrees to use reasonable endeavours to notify Users about Worktual: (a) processing data for maintaining the security, integrity and quality of the Network (including interception, monitoring or recording of communications in accordance with applicable law); (b) processing data for its own market research and analysis in order to develop Worktual ’s products, but this does not include providing personal data to third parties or making it publicly available: and (c) disclosing data to third parties only: (i) if required by applicable law or regulation; or (ii) where the third parties are sub-contracted processors of Worktual .t.

• 21.1 All notices to Worktual under this Agreement shall be in writing and sent to Legal Department of Worktual’s registered office Level 18, 40 Bank Street, Canary Wharf, London, E14 5NR. All notices to Customer under this Agreement shall be in writing and sent to the Customer’s address, main contact mobile number (via text), or email address set out in the Commercial Terms. Notices will be deemed given two (2) working days after dispatch, and for text and email upon sending, unless time of delivery can be proved.

• 22.1 Neither party shall lose any right under this Agreement if it fails to use that right, or delays in using it. For a waiver of a right to be valid, it must be written and will not give rise to an on-going waiver of that right unless it is expressly stated to do so.
• 22.2 Termination of this Agreement (in whole or part), shall not affect the accrued rights and liabilities of either Party. Any provision of this Agreement which expressly or by implication is intended to come into or continue in force on or after termination of this Agreement (in whole or part) shall continue in force.
• 22.3 This Agreement is governed by the laws of England or Wales. The Parties submit to exclusive jurisdiction of the courts of England.
• 22.4 Subject to clause 19.1, this Agreement represents the entire Agreement between the Parties relating to the subject matter and supersedes any previous agreements related to the subject matter. The Parties have not relied on any statement, representation, warranty or understanding, other than expressly set out in this Agreement.
• 22.5 Customer shall ensure its systems; equipment and processes are compatible for use with the Services. Worktual shall not be liable to support the Services if Customers’ systems, equipment or processes are incompatible with the Services. Worktual shall use reasonable endeavours to advise Customer of relevant requirements on request.
• 22.6 If a provision or part-provision is illegal, invalid or unenforceable, that provision or part-provision shall be treated as having been modified to the minimum extent necessary to make it valid, legal or enforceable and to ensure it achieves the intended commercial result of the original provision. If modification is not possible, the relevant provision or part-provision shall be deleted. Any modification to or deletion shall not affect the validity of the rest of this Agreement.
• 22.7 Equipment and Services used by Customer but not stated in the Commercial terms shall be governed by this Agreement unless the Parties agree otherwise.
• 22.8 Both Parties shall use reasonable endeavours to resolve any dispute under this Agreement. Customer should refer to the Worktual complaints procedure which can be found on worktual.com. Nothing in this Agreement prevents a party from seeking a remedy through the courts.
• 22.10 Neither Party will be responsible or liable for the failure or delay in the performance of its obligations due to cause beyond its reasonable control. If the cause ends, the Party shall perform its obligations and the time for performance will be extended by the duration of the cause. If delay in performance persists for a period of more than 30 days, the unaffected Party will be entitled to terminate this Agreement on written notice.
• 22.11 Customer shall take appropriate measures to back up data and otherwise protect against loss of data under this Agreement and keep secret any passwords.

• Depending on the Service you use and how you use our Services and our Website, the following Data about you may be collected, including Data that you provide to us, Data that may be collected automatically and Data we collect from third parties:
• 3.1Your name and contact details such as email addresses, telephone numbers, and address, and information about your contacts, and those third-parties that you communicate to through the use of the Service ;
• 3.2 Personal details such as date of birth, gender, occupation;
• 3.3 If you are a company, then details from publicly available sources to understand your company name, data related to your industry, size of your company, your company’s URL;
• 3.4 Communication we have with you such as emails, letters, telephone calls, messages to our online chat service, messages sent to us through our social media platforms, feedback;
• 3.5 Payment and billing information such as bank account details, payment card details and billing address;
• 3.6 Technical and usage information such as traffic data, call data records, voice mail recordings, top up records, traffic and location data.
• 3.7 Device data, such as details of the operating system and model if you use our Services via our App. For other devices information collected by cookies and other similar technologies.
• 3.8 Information that is automatically collected such as IP addresses, your activity on this Website through tracking technologies such as cookies, web beacons, and similar technologies: and
• 3.9 Your end-users’ data obtained from the content of communications you send or receive using the Services of Worktual..

• 4.1 Worktual will only process and use your Data if we have a proper reason for doing so. According to the law, we may only use your Data for one or more of the following reasons:
4.1.1 If necessary for the performance of a contract with you;
4.1.2 If you consent to the use; or
4.1.3 When it is in our legitimate interests.
• 4.2 Legitimate interests will be based on our business and commercial reasons for using your Data, however, we will not unfairly put our legitimate interests above what is best for you.
• 4.3 We may use the above Data you provide to us in order to provide the best possible customer experience when you use our Services, in particular:
4.3.1 To provide our Services to you;
4.3.2 To manage your Services;
4.3.3 To personalise and improve your customer experience and our products/ Services;
4.3.4 To carry out necessary duties for the running of our business;
4.3.5 To detect, investigate and prevent fraud / financial crimes and comply with any legal and regulatory obligation;
4.3.7 To communicate and send you information about your Service subscription;
4.3.8 Unless otherwise indicated, to inform you of our offers that we think you may be interested in.

• 5.1 We do not sell, rent, lease or share your data with any other third parties if you do not consent. However, we share some of your personal data with, or obtain personal data from, the following categories:
5.1.1 Government authorities and law enforcement when necessary to comply with our legal obligations;
5.1.2 Suppliers we work with, to render services adequately;
5.1.3 Companies within the group, including affiliates, to provide the best Services to you;
5.1.4 Payment card, bank and fraud management services provider to process payments and prevent fraud, or for debt recovery.
• 5.2 We may send data outside of the EEA to work with our affiliates and companies of the group, and we will ensure that it is protected in the same was as if it were being used in the EEA. Such recipients are subject to a contract requiring protection of Data to the same standards as required within the EEA..

• 6.1 Any personal Data you submit will only be retained by Worktual for as long as is necessary for its use. How long we need Data depends on what we are using it for, whether that is to provide Services to you, for our own legitimate interests, or so that we can comply with the law.:
• 6.2 We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases make it anonymous.
• 6.3 Data security is of great importance to Worktual . We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure Data collected, including:
6.3.1 Encryption and password protection for systems holding Data;
6.3.2 Limiting the number of people who have access to the systems;
6.3.3 Reviewing industry security standards to keep up to date with current best practice.

• 7.1 Worktual may at any time expand or reduce its business and this may involve the sale and/or the transfer of control of all or part of Worktual. Data provided by you may also transfer with this sale and/or transfer of control to the new owner or new controlling party. Any new owner or new controlling party will be subject to the use of your Data, in accordance with the terms of this Privacy Policy.
• 7.2 In the event that any Data submitted by you is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

• This app functionality requires/requests users to give us contact information (such as their email address) and personal information (such as their names, phone numbers, profile image/picture/photo and address details). The visitor's contact and personal information is used to contact visitors when necessary and requested, but is primarily used to collect personal information necessary to effectively market and to sell or deliver the property of sellers to buyers and to otherwise provide professional services to clients and customers. We do not sell, trade, transfer or exchange your personal information with anyone. We do not disclose information about your individual visits to this site, or personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties, except when we believe the law requires it. Hals Blue app uploading a profile image/picture/photo with app user permission at the time update profile. Hals blue app asking a permission(for CAMERA and WRITE_EXTERNAL_STORAGE) first to user for take image/photo/picture from Gallery or Camera, if app user allow it then profile image updated.

• 9.1 You are entitled to:
9.1.1 Request copies of all your personal Data held by Worktual;
9.1.3 You are entitled to limit, restrict or object our processing of your Data;
9.1.4You are entitled to withdraw any consent you have previously given to use your Data.
• 9.2 Worktual reserves the right to charge a reasonable fee or inform you of our refusal to respond when requests of access to personal Data in accordance with Clause 8.1.1, is manifestly unfounded or excessive.
• 9.3 If and when you exercise your rights, we will aim to respond as soon as possible and where possible within one month. If your request is more complicated, it may take a little longer to process, and we will respond within two months of your request.
• 9.4 So as to safeguard against fraud we may ask you for documentary confirmation of your identity before we provide any information or assistance to you.
• 9.5 To raise any objections or to exercise any of your rights, you can put your request in writing, to Worktual Customer Services, Level 18, 40 Bank Street, Canary Wharf, London, E14 5NR or by email to info@Worktual.com.

• 10.1We may send you marketing communications if you have indicated that you are happy to receive such communication (or if you have signed up for our Services and you have not told us that you no longer wish to receive marketing communication).
• 10.2 Our marketing communications include information about our new and existing Services, which we think you might like and other products we think might be useful to you.
• 10.3 If you have previously opted-in to receive marketing communication from us, you may opt out of receiving marketing communication for us at all. You can update your preferences at any time. You can also opt out of receiving marketing communication by clicking on the unsubscribe link which we include in all our marketing emails or by texting ‘STOP’ to our marketing texts.

• 11.1 You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
• 11.2 This Website places certain first party cookies on your computer. Cookies are text files containing small amounts of information which are downloaded onto your device when you visit a website. Certain features of the Website depend upon cookies to function. Certain cookies may be placed immediately when you visit the Website and it may not be possible to obtain your prior consent, however, you may block these cooking in accordance with Clause 10.5 to 10.7 below
• 11.3 Worktual uses cookies, in accordance to UK and EU cookie law, for the following reasons:
11.3.1 To improve your experience and allow efficient navigation;
11.3.2 To identify and understand your preferences to personalise Services we offer to you;
11.3.3 To improve our range of products and Services;
11.3.4 To analyse and understand Website usage patterns and statistics to then provide improved Services via the Website;
• 11.4 This Website contains third party cookies, placed by websites and/or third parties other than Worktual for advertising services, and these are not integral to the services provided by this Website;
• 11.5 Upon entering the Website, you will be presented with a pop-up requesting your consent to enable the Website’s cookies. You may, if you wish, deny your consent at this point. However, certain features of the Website may not function fully or as intended.
• 11.6 By default, most internet browsers accept cookies but you can choose to either enable or disable cookies in the settings of your internet browser. For further details, please consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• 11.7 You can choose to disable the cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently.

• We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. For this you may contact our data protection officer at:


• Worktual Data Protection Officer
• Level 18, 40 Bank Street,
• Canary Wharf,
• London, E14 5NR
• Email: dpo@Worktual.com


• However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations. Please see below for contact details of the ICO:


• Information Commissioner’s Office Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF
• Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
• Email: casework@ico.org.uk