Resolve service issues with approved guidance and a consistent process. The Resolution Resolver Agent finds approved knowledge and similar past cases, suggests how to investigate and resolve each issue, and checks that proposed actions are allowed. It then prepares a customer response for your team to review.
Support teams often rely on information scattered across emails, documents, knowledge sources and individual experience. Missing information, repeated research, and manual handovers delay resolutions and lead to inconsistent outcomes. As request volumes grow, teams need one consistent way to find the right guidance and prepare accurate responses, while people stay responsible for important decisions.
The Resolution Resolver Agent brings approved information and examples of previous cases into one organized resolution process. It follows the business rules your organization sets, identifies missing details, and prepares clear results for the responsible employee.
It helps teams resolve recurring issues in a consistent way and reduce unnecessary manual work, while people stay responsible for approvals and exceptions.
Reviews the customer's query, approved knowledge sources, and previous support cases.
Finds relevant guidance, suggests how to investigate and resolve the issue, and checks that proposed actions are allowed.
Prepares a response for the support team to review, and records the recommended resolution for follow-up.
Improve resolution quality and make sure teams follow approved guidelines.
Keep recurring issues consistent across the team and monitor resolution performance.
Improve customer experience through faster resolution and more consistent service.
A SaaS customer reports that they cannot use an application feature because of an account access issue. The support specialist needs to find the cause and the approved solution. The Resolution Resolver Agent finds approved guidance and similar past cases, suggests checking the customer's account role and access settings, and highlights missing information and whether the solution needs additional approval. Once the authorized specialist resolves the issue, the agent prepares a customer response for review. The specialist gets relevant guidance and a ready-to-review response, instead of searching several sources and writing from scratch.
The agent can be configured for different sectors.
Your business decides which knowledge sources the agent can access, which resolution guidelines it should follow, and which actions need approval. The agent suggests resolutions based on approved information and previous support cases. Missing or conflicting details are flagged for review.
Pricing: Contact Sales
Integrations
It helps service teams find approved guidance and examples of previous cases, suggests how to investigate and resolve issues, checks whether actions are allowed, and prepares customer responses for review.
It can be adapted to your industry by setting your approved knowledge sources, business rules, and review steps.
No. It supports employees with guidance, checks, and draft responses. Sensitive decisions, exceptions, and actions outside approved limits go to an authorized person. Whether approved actions run automatically depends on your setup, system connections and permissions.
It can connect to supported helpdesk, CRM, knowledge, and communication systems, depending on integration availability, access, and permissions. Connections are confirmed during the solution review.
Yes. The agent can be configured around your knowledge sources, business rules, review steps, and approval responsibilities.
The agent can find information, suggest ways to resolve issues, and prepare customer responses for employee review. Whether approved actions can be carried out automatically depends on the customer's setup, available system connections, business rules, and permissions. Sensitive decisions and actions outside approved limits require appropriate human review.
Access is limited to information and actions allowed for the agreed service process. Additional approval is required for sensitive decisions, customer communication, financial commitments, permanent changes, and exceptions.
Organizations can establish a starting point and measure resolution time, cases reopened after resolution, accepted recommendations, correction frequency, exceptions, and avoidable manual work. A controlled trial helps assess actual improvements before wider use.
