Knowledge Intelligence Agent (Agentic RAG) gives employees grounded answers from your approved enterprise knowledge. It retrieves relevant information across connected sources, plans multi-step searches for complex questions, and cites the source behind every answer. Teams respond faster, make fewer mistakes, and spend more time on customers and important decisions.
Employees often need answers that sit across documents, knowledge repositories, and connected business systems. Searching by hand takes time, context gets missed, and information can be outdated or conflicting. As volumes grow, these delays affect customer experience and business performance. Teams need a consistent way to find reliable answers, spot gaps, and send exceptions to the right person, with accuracy and control.
The Knowledge Intelligence Agent (Agentic RAG) retrieves relevant, permission-filtered sources from the approved information your organization authorizes. It checks supporting details, flags uncertainty, and prepares the answer for review or approved action.
This gives employees a clearer starting point, reduces back-and-forth, and keeps your business rules visible. The result is a repeatable process you can measure and improve.
Connects approved business knowledge sources, including documents, databases, internal records, and existing business systems.
Understands the user's question and retrieves relevant information from connected sources, based on access permissions.
Generates clear, context-aware answers with source references, identifies missing or conflicting information, and routes issues for review when needed.
Organize business knowledge and make trusted information easy to access.
Get quick, accurate answers from product documentation, FAQs, pricing, and support records.
Help employees find policies, procedures, technical documentation and compliance guidelines without manual searching.
A customer support specialist asks how to resolve a product issue and receives cited troubleshooting steps from company documentation. An HR manager asks about employee leave policies and gets answers based on the latest approved HR guidelines. A sales representative asks about product features and pricing and receives relevant information from connected sales documents and knowledge bases. Each answer links back to its source.
The workflow can be configured for different sectors.
The agent uses only the information and actions authorized for its deployment. Access to customer, commercial, and internal records follows your organization's policies, and sensitive decisions and exceptions stay subject to your approval process.
Pricing: Contact Sales
Integrations
It is an agent that gives employees grounded answers from your approved enterprise knowledge. It retrieves relevant sources, plans multi-step searches for complex questions, and cites the passages behind each answer.
An employee asks a question in plain language. The agent retrieves relevant information from connected, permitted sources and, for complex questions, gathers evidence in several steps. It returns an answer with source references and flags missing, outdated, or conflicting information for review.
Each answer cites the source passages it used, and the agent acknowledges when evidence is missing. Stale or conflicting knowledge is routed to its owners instead of being presented as confirmed.
Yes. The agent retrieves only information the user is permitted to access, based on your access permissions.
It can connect to approved enterprise documents, knowledge repositories, and business systems, depending on available connectors, APIs, source permissions, and data quality. Connections are confirmed during the demo or solution assessment.
Yes. The process can be designed around your data sources, terminology, review requirements, output format, and approval responsibilities, subject to supported Worktual functionality. A pilot is the best way to test your common cases and exceptions.
The agent prepares answers, checks, and recommendations within its configured scope. Sensitive decisions, exceptions, and actions outside approved limits go to an authorized person. Whether any task runs without human confirmation depends on your approved deployment.
Track answer grounding, knowledge-search time, accepted outputs, manual corrections, and rework. Set a baseline first, then compare a pilot period with your current process.
